Future Pacing: The Key to Turning Prospects Into Loyal Customers

July 19, 2024


When You Have Everything You Want: How Future Pacing Transforms Your Marketing Conversations

In the increasingly crowded world of online marketing and service-based businesses, connecting with your prospects on a deep, emotional level is the secret ingredient that turns casual browsers into lifelong clients. A question that unlocks this connection is simple yet incredibly powerful: When you have everything you want, what will that do for you?

This single question—rooted in a sales technique known as “future pacing”—is not just a passing curiosity or a closing gimmick. It is a bridge from your prospect’s present uncertainty to their desired future, and your most reliable path toward building real, lasting rapport with the people you serve.

Let’s explore why this question is so critical, how to use it effectively, and how it can transform both your marketing and your business relationships.

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The Psychology Behind “Future Pacing”

Future pacing is a powerful tool commonly used in sales, coaching, and therapy. At its core, future pacing asks someone to vividly imagine themselves after they’ve solved their problem—having achieved their goals, or having received the benefits your product or service promises.

Why does this work? Because our brains are wired to seek pleasure and avoid pain. By encouraging your client or prospect to mentally rehearse their success, you are helping them experience the rewards in advance. When you paint that future, you give them a taste of victory that feels real, tangible, and attainable.

Building a Mental Image

When you ask, “When you have everything you want, what will that do for you?” you’re doing more than just asking a question. You’re inviting your prospect into a creative partnership where they become the hero of their own story. You are building a landscape in their mind—a future where their dream is not only possible, but inevitable.

They start to see themselves with their problem solved.

They begin to feel what it’s like to work with you.

They move from skepticism (“Will this work for me?”) to anticipation (“What more can I achieve with this?”).

Solidifying Desire—and Decision

Desire is a prerequisite for action. Many marketers and salespeople stop at identifying what the prospect wants. The real magic, however, comes from solidifying that desire—making it clear, strong, and emotionally charged.

By asking your prospects to emotionally engage with their “after picture”—the reality that comes after working with you or purchasing from you—you help them make an internal commitment. That micro-decision (“I want this future”) paves the way for the big decision (“I’m ready to act”).

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Creating Loyalty Before the Sale

Sales isn’t just about closing the deal. It’s about building relationships that last—creating relational equity. Future pacing is like giving your prospect a guided tour of their future success, with you as the knowledgeable, trusted guide.

The Power of Shared Vision

When a prospect describes their future success, they’re not just imagining a rosy outcome; they’re identifying you as the partner who can help them get there. You become part of their success story, not just another vendor. They begin to associate the outcome they desire with working with you specifically.

The Loyalty Loop

This technique creates a subtle but powerful sense of loyalty—before they’ve even started. Your prospect won’t want to go through the process of envisioning the outcome with someone else, because you were the one who helped them bring that vision to life. This emotional foundation makes price objections, doubts, and competitor offers less compelling.

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From Curiosity to Commitment: The Future Pacing Conversation

How do you effectively use this in your own conversations? Here’s a practical roadmap.

1. Establish Rapport and Clarify Desires

Start with genuine curiosity about what your prospect truly wants.

Encourage them to go beyond surface wants and dig into the deeper desires—freedom, confidence, peace of mind, growth, connection.

Ask open-ended questions like:

- “What would you like to achieve through working with us?”

- “What’s the biggest challenge you want off your plate right now?”

2. Introduce the Future Pacing Question

Once they’ve identified their goal, gently ask:

“When you have everything you want, what will that do for you?”

Let them answer. Give them time and space. Don’t rush this part. The more they elaborate, the more vivid and anchored their future becomes.

3. Deepen Their Future Experience

Follow up with questions like:

- “What will your day-to-day look like?”

- “How will you feel when that result is yours?”

- “Who else will be impacted by your success?”

- “What new possibilities will open up for you?”

The more sensory and emotional detail they add, the stronger the effect.

4. Connect the Dots

Bridge the gap between their vision and your solution. Explain how your product, service, or partnership is uniquely positioned to help them realize this vision.

- “Based on what you’ve shared, here’s how we can help you get there…”

5. Invite Participation

Now, making the decision to start working with you becomes a continuation of their journey, not an abrupt departure. You’ve helped them “see” themselves succeeding; saying “yes” is now the natural next step.

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Why Future Pacing Works: The Science Behind the Magic

Let’s get practical—why does this technique so consistently outperform bare-bones feature lists and technical pitches?

Emotional Engagement Wins

Research shows that decisions are primarily emotional, then rationalized after the fact. When your prospect visualizes their future, chemicals like dopamine and endorphins are released, making the desired outcome feel both pleasurable and attainable. They become emotionally invested in achieving it.

Anchoring and Cognitive Bias

The human brain loves to anchor to vivid, emotionally charged pictures. Once that mental movie is created, every subsequent offer or interaction is measured against it. If you own that mental real estate, your offer becomes the default route to fulfillment.

Trust and Believability

Future pacing positions you as a partner—not a pusher of features, but a facilitator of outcomes. Clients trust guides, not gatekeepers. As you walk with them through their imagined success, you cultivate a bond that goes beyond the transaction.

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Bringing Future Pacing to Your Marketing

While future pacing is powerful in one-on-one conversations, you can also harness it in your written content, videos, and marketing campaigns.

Example Headline and Copy:

Imagine waking up on a Monday excited to tackle your to-do list, knowing your business website is finally bringing in leads and running like a well-oiled machine. With the Santa Barbara Web Guy, that vision can become your new reality.

Notice how this sample focuses on the end state, with emotion and specificity.

Customer Stories and Testimonials

Encourage your happiest clients to describe what changed for them, not just what features they liked.

“What can you do now that you couldn’t do before? How has your life or business improved?”

Share those future-oriented testimonials prominently across your website and social media.

Video Content

Paint vivid pictures in your video scripts. Open with future-paced scenarios:

- “Picture this: a year from today, your website is attracting new customers daily, and your biggest headache is keeping up with demand…”

- “Imagine what it’ll feel like when you never have to worry about technical breakdowns—because you have a seasoned consultant on your team.”

Social Media and Email

Use calls to action that invite your audience to imagine their win:

- “What would your Mondays look like if you had everything you wanted from your website?”

- “Reply with your number one business dream—you never know how close you might be!”

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Overcoming Resistance with Future Pacing

Objections aren’t just about price or logistics. They’re often about belief—the prospect’s belief that success is possible for them and that YOU are the person to help them achieve it. Future pacing helps you counter both:

- It makes success tangible and real (“This CAN happen for me.”)

- It aligns their motivation with your offer (“This is the partner for my journey.”)

Handling “I’m Not Ready”

When a prospect says, “I’m not ready to invest,” don’t push. Instead, future pace:

- “Can you imagine how it would feel to look back three months from now, having solved this challenge and moved your business forward?”

- “What will waiting cost you in terms of missed opportunities or added stress?”

Again, help them weigh the future as a real, lived experience—not as a distant, abstract idea.

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Practice Makes Perfect

Like all effective sales skills, future pacing requires practice. Here’s how you can get started today:

1. Listen closely: Learn the underlying dreams and motivations of your prospects. What do they really want, beyond the obvious surface answers?

2. Ask curious questions: “What will that do for you?” opens the door. Keep asking follow-ups that encourage depth.

3. Reflect and validate: Repeat back what you’ve heard so your prospects feel seen and understood—“It sounds like what you really want is freedom in your schedule and confidence in your online presence. Did I get that right?”

4. Paint the journey: Show—don’t just tell—how your solution bridges the gap.

5. Reinforce: Throughout the relationship, keep reminding your clients of their initial “Why.” Celebrate signs of progress and keep them focused on the end result.

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Putting It All Together

As the SB Web Guy with decades of experience serving the Santa Barbara community and beyond, I know that real marketing impact isn’t created by features, specs, or clever slogans alone. It’s about meeting people where they are—and helping them step confidently into the future they dream of.

By embracing future pacing, you embed yourself in your client’s success story before the journey has even begun. You become their ally in the transformation they seek. You spark motivation—not with manipulation, but with vision, empathy, and partnership.

So the next time you’re in a sales or marketing conversation, take a moment to ask:

“When you have everything you want, what will that do for you?”

And then—truly listen. The future of your business might just arrive in their answer.

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Want to go deeper on ethical, effective communication in web design, marketing, and automation? Follow along for more Marketing Minutes and actionable training from SB Web Guy. Your Next Level is just a conversation away.

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